Refund policy

At Bougie Baddies Budgets, we want you to love every item you purchase. Please review our return and refund policy before completing your order.

Returns

We accept returns within 24 hours of the delivery date.

To be eligible for a return:

Your item must be in the same condition you received it.
Unworn, unused, and in original packaging.
Must include receipt or proof of purchase.
Customer is responsible for return shipping costs.
A 5% restocking fee applies to all approved returns.

To start a return, email us at mave.creations25@gmail.com.
Returns must be mailed to our return address (provided after your request is approved).
Items sent back without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately with clear photos so we can evaluate the issue and make it right.

Damage caused by the postal carrier: A photo is required to file a claim.
All other items: We provide photos of your product before shipping, so those are considered final unless damaged in transit.

Non-Returnable Items

We do not accept returns for the following:

Custom or personalized items
Digital downloads
Sale or clearance items
Gift cards
Used, worn, or opened items
Items not in original packaging

If you’re unsure whether your item qualifies, email us at mave.creations25@gmail.com.

Exchanges

We do not offer direct exchanges.
If you want a different item, please:

Submit a return request.
Once approved, ship the item back.
Place a new order for the item you want.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or denial.

If approved:

Refunds are issued to your original payment method.
Please allow up to 10 business days for processing.
Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since approval, contact us at mave.creations25@gmail.com.